Privacy Policy
Your privacy and the security of your personal information are of utmost importance to Blue Pearl Mortgage Group. Learn how we protect and handle your data.
Table of Contents
Privacy Policy Overview
Blue Pearl Mortgage Group Inc. ("Blue Pearl," "we," "us," or "our") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Important Note
As a federally regulated financial services provider in Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy legislation.
Information We Collect
Personal Information
- Full name, date of birth, and contact information
- Social Insurance Number (SIN) and government-issued ID
- Employment information and income details
- Banking and financial account information
Financial Information
- Credit reports and credit scores
- Property information and appraisals
- Debt obligations and monthly expenses
- Investment accounts and assets
Website Usage Information
- IP address, browser type, and device information
- Pages visited and time spent on our website
- Referral sources and search terms used
How We Use Your Information
Mortgage Services
- • Process mortgage applications and renewals
- • Conduct credit checks and income verification
- • Prepare loan documentation and agreements
- • Facilitate communications with lenders
Customer Service
- • Respond to inquiries and provide support
- • Send important updates and notifications
- • Schedule appointments and consultations
- • Maintain accurate customer records
Legal Compliance
- • Comply with regulatory requirements
- • Meet anti-money laundering obligations
- • Report to government agencies as required
- • Maintain records for audit purposes
Business Operations
- • Improve our services and website
- • Conduct market research and analysis
- • Prevent fraud and unauthorized access
- • Send marketing communications (with consent)
Where Your Information Is Stored and Processed
Blue Pearl operates in Canada, but the technology providers we rely on to run our website, forms, and customer records may store or process personal information both inside and outside of Canada.
Cross-Border Storage and Processing
Personal information you provide through our website (including information submitted through lead forms, mortgage applications, and job applications, along with uploaded documents such as resumes) may be stored and processed in Canada and in the United States by us and by our service providers. Our customer relationship management (CRM) systems are hosted in Canada, while some website databases and document storage are hosted in the United States.
When personal information is processed outside of Canada, it becomes subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, and national security authorities in those countries. Information collected from residents of Quebec may be communicated outside of Quebec for these purposes.
Our Safeguards
We remain responsible for personal information under our control. We use contractual, organizational, and technical safeguards appropriate to the sensitivity of the information, including written agreements with our service providers that require them to protect personal information at a level comparable to our own practices.
Your Choices and Questions
If you have questions about where your personal information is stored, how it is transferred, or how to reach our Privacy Officer, contact us at:
privacy@bluepearlmortgage.caData Security
Our Security Commitment
We implement industry-standard security measures to protect your personal and financial information from unauthorized access, use, or disclosure.
Technical Safeguards
- 256-bit SSL encryption for data transmission
- Secure servers and encrypted databases
- Regular security updates and monitoring
- Multi-factor authentication systems
Administrative Safeguards
- Employee background checks and training
- Access controls and need-to-know basis
- Regular security audits and assessments
- Incident response and breach protocols
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements.
Retention Periods
Your Privacy Rights
Under Canadian privacy legislation, you have the following rights regarding your personal information:
Access Rights
You have the right to request access to your personal information and receive a copy of the data we hold about you.
Correction Rights
You can request corrections to inaccurate or incomplete personal information we have on file.
Withdrawal of Consent
You may withdraw your consent for certain uses of your information, subject to legal and contractual restrictions.
Complaint Process
If you have concerns about our privacy practices, you can file a complaint with us or the Privacy Commissioner of Canada.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You
- Email notification to active clients
- Website banner notification
- Updated "Last Modified" date at the top of this policy
- Direct communication for material changes
Version History
Contact Our Privacy Officer
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:
Blue Pearl Mortgage Group Inc.
Address:
5570 152 St #200
Surrey, BC V3S 5J9
Canada
Phone:
1-800-288-2764Privacy Email:
privacy@bluepearlmortgage.caResponse Timeline
General Inquiries
2 business days
Access Requests
30 days maximum
Urgent Matters
Same business day
External Complaint Process
If you are not satisfied with our response to your privacy concern, you may file a complaint with:
Office of the Privacy Commissioner of Canada
Website: www.priv.gc.ca
Phone: 1-800-282-1376
This Privacy Policy was last updated on September 28, 2025 and is effective immediately.